Supporting Assisted Living Facilities During COVID-19

Happy National Assisted Living Week!

As the COVID-19 pandemic continues to change our daily lives, assisted living facilities continue to take the necessary precautions to ensure the safety of their residents and employees. While keeping your loved ones safe might mean you cannot connect in person, here are some ways to support facility residents and employees from a safe distance.

  • Get artsy. Spending the afternoon drawing pictures, painting windows, or snapping some fun photos are all great ways to get creative and share uplifting moments with residents. This can be a great way to engage children of all ages or to turn your talent into the highlight of someone’s day.
  • Become a Pen Pal. Since residents are socializing less due to the pandemic, starting a pen pal friendship with someone in an assisted living facility is a great way to communicate and share stories while practicing social distancing. This is the next best thing to in-person conversations!
  • Send a special delivery. You can never go wrong with sending a surprise package to support both staff and residents! Any sort of delivery – snacks, flowers, games, care packages, etc. – will brighten the day of anyone in an assisted living facility.
  • Coordinate a window visit. Sit outside, have a conversation, and share your smile with your loved one in a facility. You can play an instrument for them, talk on the phone, or even play a game – just to name a few!
  • Shoot a video. Creating a fun video of loved ones saying ‘hello,’ sharing words of encouragement, or acting out a skit are all directions you could take when shooting a video to share with those in assisted living facilities.

Whether it’s a photo of your playful dog, writing a letter sharing an uplifting story, or sending a bouquet of flowers for the front desk to display, it may be just the boost of happiness someone in an assisted living facility needs during this time. As we celebrate National Assisted Living Week, we encourage you to reach out to both residents and staff members with acts of kindness, reminding them of your support and love during these times.

Our COVID-19 Response: A Letter from Our CEO Mike McMaude

To the Abode Healthcare Community,

I hope this note finds you and your loved ones safe and healthy. The COVID-19 pandemic is affecting each of us in different ways. As we navigate the current situation together, I want to provide an update on the steps we have taken to be there for our community, our employees, and our patients.

All of us at Abode Healthcare are focused on providing the highest quality of care to our patients. I provided an update at the end of March outlining the changes we implemented to prioritize safe patient care in this new environment. Every decision we have made, and continue to make, has been based on the priority of the health and wellbeing of our patients and employees.

I am deeply grateful for our employees who display incredible dedication by continuing to fulfill their commitment to our patients during this especially challenging time. These individuals, and everyone working on the frontlines of care, deserve to feel protected, confident, and taken care of.

In recent weeks we have made informed decisions and taken actions that ultimately support and benefit our entire community:

  • PPE: At the first sign of COVID-19, we prioritized spending where it’s needed most and to date, have purchased $1 million of Personal Protection Equipment (PPE) so no one reported to work without protection. I’m proud to say that we’ve not had to turn down any patients due to lack of PPE. We’ve even been able to assist other homecare and hospice organizations, and hospitals serving the Navajo nation as well as other underserved populations, in providing supplies for their employees by donating thousands of PPE items. In addition to our company’s commitment, several executives on our team have made personal PPE donations for local health organizations so they can work safely.
  • Paid Leave: To support employees who risk their own health and safety to care for patients, we instituted a special paid-time-off policy modeled after the Families First Coronavirus Response Act designated for companies with fewer than 500 employees. In Abode’s plan, employees receive unlimited leave for issues relating to COVID-19, including a newly instituted emergency paid time off (EPTO) benefit that is in addition to the PTO employees accrue with regular benefits. These additional benefits allow employees to potentially recover from COVID-19, care for a family member who is ill with the virus, or care for children whose schools and daycares have closed.
  • Business Investment: Rather than cut back, we’ve leaned into the business to make sure that we are even better prepared to care for patients. Some of these actions include:
    • Building out our telehealth and remote care solutions
    • Retaining a dedicated, talented workforce
    • Hiring new employees and growing our team locally and nationally
    • Expanding our team’s knowledge with the addition of an infectious disease physician, Dr. Shannon Thorn
  • Charitable Donations: As we have every year, we continue to support charitable organizations in our communities. That will not stop just because of COVID-19. Support for neighbors, near and far, is needed now more than ever.

I am extremely proud of how everyone at Abode has reacted and handled the unique situation that the COVID-19 pandemic has presented. It’s difficult to adequately express my appreciation for our community—patients, employees, and partners. I have been reminded, once again, what an incredible organization we have—one that is driven by a common purpose of caring for, and serving, vulnerable patients. Every member of our team has come together to do what’s right, and I thank you. We look forward to continuing to work together and supporting each other through this challenging time.

Stay safe and healthy,

Mike